Recently my computer wouldn't turn on. I was sure I was going to have to pay a large fee since I was out of warranty.
I contacted Dell and they wanted $59.00 to even troubleshoot with me.
I said no, but mentioned that my graphics card was under a class action lawsuit.
The customer service rep looked into the problem and made me an offer.
They shipped me a fedex box overnight, I shipped my computer to the depot, and if my problem was due to the graphics card, they would fix it for free.
About a week later my computer arrived to my home working great.
I was impressed with Dell and their efforts to fix my solution.
My only comment would be that Dell should recognize these circumstances and not automatically impose this $59.00 fee to those who don't have a warranty. Listen to the customer, check their system for recalls, then perhaps impose a fee.
Thanks Dell
Until I shop Again,
The Customer Service Spy
Twitter.com @thespyshopper
