Follower Vicki just informed me of this customer service nightmare:
Apparently United/Continental canceled part of her Hawaii flight and didn't bother to inform her. She was just so happening to check on things today with her itinerary and noticed it was no longer there. She called and they had a schedule change, but didn't bother booking her on another flight. She is supposed to leave on Dec 6. The woman claimed all other flights that day are sold out and she couldn't get them out until the 8th. Of course that would cut her vacation short, so she said no. After asking to speak to a superior, all of a sudden something opened up the day of the 5th. Hmmm, why should a paying customer have to experience this?!
Since when can an airline cancel your flight, and not inform you? Apparently it happens all the time. When you book a flight ahead of time, take a look at your itinerary every so often to make sure it still exisits. You never know when it is going to disappear.
Until I shop Again,
The Customer Service Spy
Twitter.com @TheSpyShopper
United canceled my father's flight once and "couldn't" reschedule him on another one for FOUR days. Then they gave us a hard time when I tried to extend his stay, as it was now only going to be 2 days long.
ReplyDelete