Deparment Stores

In the market for a new watch? Conflicted about the best department stores? Shop Nordstrom or Bloomingdales, not Lord and Taylor.
My experience at Lord and Tayor disappoints!  The Associate ignored me and helped customers that arrived after me.  I requested to look at a watch, and the associate would not look to see if hey had another (this one had a scratch) nor would she remove the links after the purchase.  Although this was a designer Michael Kors piece, which retails for $200.00, my purchase was not an incentive for her to go the extra mile.
Bloomindales and Nordstrom Associates jumped to help me.  When I asked if they removed links, they both replied, "Of Course!"  Multiple staff at both stores asked if I neded assistance. I made my final purchase at Nordstrom, and will happily return to their store.
In Summary: With helpful staff and easy return policies, it is in your best interest to shop at Nordstrom or Bloomingdales.

Until I shop again,
The Customer Service Spy
Twitter.com @TheSpyShopper