Supermarkets

I go out of my way to shop at Safeway, as Giant Supermarkets are on every corner here in Maryland. I usually have great customer service, but that was not the case today. I was looking for bread that was advertised in the ad as a coupon for $1.89. I asked 2 employees in the bakery department. One ran past me and said "Just a minute," only to never return and was later working on the bagels. The other lady wouldn't even look at the coupon that I was showing her; rather, she pointed to the bread aisle. (Seriously, I know that's where the bread is, thanks!) I waited over 5 minutes in the deli department as no one was servicing the counter. The 2 people in the back even saw me. Finally another gentleman came to assist. Lastly, this store was out of the Cottonelle, advertised for $4.99. My overall shopping experience at this Safeway was poor, . The only positive feedback is that the florist was polite and told me and every other customer hello as we walked in. My cashier, Emily, was also very friendly. 
I am not ready to completely give up on this store.  It is hard to give an overall customer service label to supermarkets, as each store is differnt.  I will wait fo my response from customer service and keep you posted.  In the meantime, I am going to shop at Harris Teeter and Giant and will hopefully be able to make a recommendation soon.
In summary: Safeway employees ignored me, and they were out of many of the advertised items.  Where else do you have these problems?
 
Until I shop again,
The Customer Service Spy
Twitter.com @TheSpyShopper